Frequently asked questions

General

What is an organization?

An organization is the top-level container for your rental business in Fjellride. It holds all your products, bookings, customers, team members, and settings. Most operators need only one organization.

When you sign up, your first organization is created during onboarding. If you run multiple independent rental businesses, you can create additional organizations.

What's the difference between an organization and a user?

A user is a person with a Fjellride account (email + password). An organization is a business entity. Users can be members of one or more organizations — for example, if you help manage two different rental shops.

Can I have multiple locations?

Yes. Each organization can have as many locations as your plan allows. Locations represent physical pickup/return points. Customers choose between them when booking, and inventory is tracked per location.

What currencies does Fjellride support?

Fjellride supports any currency that Stripe supports. You set your currency in Settings → Organization. All prices, fees, and payments use this currency.

Bookings

How do online bookings work?

Customers visit your storefront, choose products and dates, and complete payment through Stripe Checkout. The booking is automatically created with status Reserved and inventory is allocated.

Can customers modify their own bookings?

Customers can view their booking details through the customer portal, but they cannot change dates, products, or status. All modifications are handled by your team through the dashboard.

What happens if a customer doesn't complete checkout?

If a customer starts checkout but doesn't finish payment, the booking stays as a Concept. Depending on your checkout hold time setting, the session expires and any temporarily reserved inventory is released.

Can I duplicate a booking?

Yes. Open any booking, click Duplicate, and a new draft (Concept) booking is created with the same products, dates, and locations. You can then adjust the details.

Products

What's the difference between Rental, Product, and Service?

• Rental — items booked for a date range (bikes, skis, kayaks). Supports daily/flat pricing and inventory tracking.
• Product — physical goods sold outright (accessories, merchandise). One-time purchase, no rental dates.
• Service — add-on services (guided tours, delivery, insurance). Can be added alongside rentals.

How does inventory tracking work?

For rental products, you can track individual units (each bike, each kayak). Enable Tracks Inventory on the product, then add inventory items with optional serial numbers or labels. Fjellride tracks which units are available, reserved, in use, or in maintenance — per location.

Can I hide a product without deleting it?

Yes. Set the product's visibility to Hidden. It won't appear on your storefront but remains accessible in the dashboard. You can also use bulk actions to hide/show multiple products at once.

Payments

When do I get paid?

Payments are processed through Stripe and paid out to your bank account on Stripe's payout schedule (typically 2–7 business days). You can customize the schedule in your Stripe Dashboard.

What fees does Fjellride charge?

Fjellride charges a platform fee on each transaction (default 3%). Stripe separately charges its own processing fee. See Understanding fees and payouts for a detailed breakdown.

Can I issue partial refunds?

Yes. You can refund any amount up to the total paid. Partial refunds don't change the booking status; full refunds on Reserved bookings revert the status to Concept and release inventory.

Getting help

How do I contact support?

Visit fjellride.se/contact to reach our team. We're happy to help with setup questions, technical issues, or anything else.

Where can I find API documentation?

The interactive API reference is available at api.fjellride.se/api/docs. For a guided introduction, see Using the Fjellride API.