Understanding fees and payouts
How Fjellride platform fees, Stripe processing fees, and payouts to your bank account work.
How payments flow
When a customer pays for a booking through your storefront, the payment follows this path:
- Customer pays via Stripe Checkout
- Stripe processes the payment and deducts its processing fee
- Fjellride's platform fee is deducted (applied as an application fee)
- The remainder is deposited into your connected Stripe account
- Stripe pays out to your bank account on your configured payout schedule
Fee structure
Stripe processing fees
Stripe charges a processing fee on every transaction. The exact rate depends on your region and the payment method used. Typical rates:
- Cards (EU): 1.5% + fixed fee per transaction
- Cards (non-EU): 2.5% + fixed fee per transaction
For current rates, see Stripe's pricing page.
Fjellride platform fee
Fjellride charges a platform fee as a percentage of each transaction. The default rate is 3%, though this may vary based on your subscription plan.
The platform fee is calculated on the full transaction amount before Stripe's processing fee is deducted.
Example:
A customer books 2 mountain bikes for 3 days at 350 kr/day = 2,100 kr total.
| Item | Amount |
|---|---|
| Customer pays | 2,100 kr |
| Stripe processing (~1.5% + 1.80 kr) | −33.30 kr |
| Fjellride platform fee (3%) | −63.00 kr |
| You receive | ~2,003.70 kr |
Rental delivery fees
In addition to per-transaction fees, Fjellride supports configurable delivery and location-based fees:
- Same-location fee — charged when pickup and return happen at the same location
- Cross-region fee — charged when pickup and return are in different geographic regions
- Late drop-off fee — charged when a customer returns after closing hours
These fees are added to the booking total and collected alongside the rental price. You configure them per location or per region in your settings.
Payouts
Payouts are managed entirely by Stripe. Once a payment is processed, Stripe holds the funds in your Stripe balance and transfers them to your bank account on a regular schedule.
Payout schedule
By default, Stripe pays out on a rolling basis (e.g. daily or weekly depending on your country). You can customize this in your Stripe Dashboard:
- Go to Settings → Payments in Fjellride
- Click Open Stripe Dashboard
- Navigate to Settings → Payouts in Stripe
Payout timing
- First payout: New Stripe accounts typically have a 7–14 day delay before the first payout
- Ongoing payouts: Usually 2–7 business days after the payment, depending on your country and payout schedule
- Weekends and holidays: Payouts are only sent on business days
For more details, see Stripe's payout documentation.
Taxes
VAT on rentals
You can set a default VAT rate for your services in Settings → Organization. This rate is applied to rental fees at checkout.
Individual products can have their own tax rate, which overrides the default.
Tax reporting
For tax reporting and invoicing, use your Stripe Dashboard to access:
- Transaction-level tax details
- Exportable payment reports
- Integration with accounting software
You can also configure automatic tax calculation through Stripe Tax if available in your country.
Payment links
For bookings where the customer hasn't paid yet (e.g. manual bookings with status Pending Payment), you can generate and send a payment link:
- Open the booking
- Click Generate Payment Link
- Send the link to the customer via email
The customer completes payment on a Stripe-hosted page, and the booking status updates automatically to Reserved.