Cancellations and refunds

Cancelling a booking

Cancelling a booking sets its status to Cancelled and immediately releases any allocated inventory back to availability.

How to cancel

1. Open the booking from the Bookings page
2. Change the status to Cancelled
3. Confirm the action

You can also cancel bookings in bulk by selecting multiple bookings and using the Change Status action.

What happens when you cancel

• Inventory is released — any units assigned to the booking become available again
• The booking remains visible — cancelled bookings stay in your list for record-keeping (you can archive them later)
• No automatic refund — cancelling a booking does not automatically refund the customer. You need to process refunds separately

Processing refunds

Refunds are processed through Stripe and returned to the customer's original payment method.

Full refund

1. Open the booking
2. Navigate to the payment section
3. Click Refund
4. Confirm the full refund amount

The full remaining balance (total minus any previous refunds) is returned to the customer.

Partial refund

You can also issue a partial refund for a specific amount:

1. Open the booking
2. Navigate to the payment section
3. Click Refund
4. Enter the specific amount to refund
5. Confirm

Partial refunds are useful when:

• The customer returned items late and you want to keep a late fee
• Only part of the order was used
• You're offering a goodwill discount after the fact

What happens after a refund

• Full refund on a Reserved booking — the booking status automatically reverts to Concept and inventory is released
• Partial refund — the booking status stays the same; only the payment amount is updated
• Stripe processing — refunds typically appear on the customer's statement within 5–10 business days

Checkout cancellation

If a customer abandons the Stripe checkout page without completing payment:

• The booking stays as Concept
• No payment is captured
• Inventory held during the checkout session is released
• The customer can be redirected back to try again

Expired Stripe checkout sessions are automatically cleaned up.